What is an AI Agent?
An AI agent is a software entity powered by artificial intelligence and can independently execute tasks typically associated with human beings. These tasks can range across various sectors like customer service, human resource, IT support, and others. Instead of automating simple processes such AI agents can handle complex, multi-step processes from different systems.
Artificial Intelligence is reshaping the technological world into unimaginable capabilities for the companies and individuals benefiting from it. Their ever-increasing prominence has made the definition of AI agents anything but straightforward, as there seems to be no effective universally agreed-upon definition.
For instance, Google’s task-based AI helps users perform activities such as booking flights, finding a recipe, or making purchases, but more importantly shows its usefulness in real-life cases.
Diverse Interpretations of AI Agents
They think of AI agents in different ways, like different organizations in the tech industry.
–Google group considers the agents as an AI to help experts like developers, marketers, and IT personnel in task-oriented assignments.
–Asana: Agents are work-oriented collaborative tools for successfully managing tasks within a work environment.
–Elemental: This startup describes agents as tools suited to customer experience enhancement and closely diverging from newer-age chatbots.